Last updated on 16 July 2026
General Terms and Conditions
These general terms and conditions apply to all quotations, agreements and services provided by VIXY B.V.
Download the general terms and conditions
The NLdigital Voorwaarden 2025 have been filed by NLdigital with the District Court of Midden-Nederland, location Utrecht. The Dutch text is leading; an English translation is provided for convenience. The additional terms on this page apply alongside the general terms and conditions. In the event of any conflict, the written agreement between VIXY B.V. and the Client prevails, followed by the data processing agreement (for the processing of personal data), the additional terms on this page, and the general terms and conditions.
Additional Terms
Payment Terms
VIXY B.V. applies a standard payment term of 30 days from the invoice date.
Subscription fees for the VIXY platform are invoiced quarterly in advance, unless otherwise agreed in writing. Fees for professional services, such as onboarding, migration, integration support or custom development, are invoiced separately, in accordance with the quotation or agreement. Usage above the volumes included in the agreed plan is invoiced monthly in arrears, at the rates stated in the agreement.
If payment is not received on time, VIXY B.V. may suspend access to the platform after written notice, without prejudice to its other legal and contractual rights.
Trial Accounts
You can try VIXY free of charge for 30 days. Charges for an account start once the trial period has ended and you indicate that you wish to continue using VIXY, at which point we will ask for your company and payment details. When an account is continued, the costs for the current month are charged pro rata.
Annual Indexation
To maintain the quality of our services, the rates of both current and new agreements are adjusted annually based on the Consumer Price Index (CPI) as published by Statistics Netherlands (CBS).
Fair Use and Plan Limits
Each VIXY plan includes agreed volumes for storage, streaming and a fair use of our transcoding services, as specified in the agreement or on the pricing page. Use of the platform is limited to these volumes; unused volume does not carry over to a following period.
- Storage: if the Client structurally exceeds the included storage volume or the included number of videos (Pro plan), for more than three consecutive months, the plan is automatically adjusted to the next tier at the start of the following month. This gives the Client considerably more video storage and streaming for a modest monthly increase, rather than paying relatively expensive overage fees on retrospective invoices.
- Streaming: because streaming usage can fluctuate strongly from month to month, streaming above the included volume is not converted into a plan upgrade, but invoiced in arrears in the month following the month in which the additional streaming took place.
VIXY will never interrupt the delivery of the Client’s video content solely because a plan limit is reached.
Professional Services and Training
For long-running implementation projects, VIXY invoices hours worked and costs incurred at interim stages. Additional work is invoiced with a minimum of 15 minutes.
Agreed implementation, consultancy, support or training sessions with a VIXY consultant can be cancelled or rescheduled by the Client free of charge up to 5 working days before the start. For cancellations or changes between 5 and 1 working days before the start, 50% of the agreed fee is due; for cancellations less than 1 working day or no-show: 100% of the agreed fee is due.
Support, Maintenance and Service Levels
Standard support is provided on working days during business hours (CET), by email, our ticketing service and phone. Extended service levels, response times and availability commitments are available through our Silver and Gold Service Level Agreements, which are agreed separately in writing. The resilience measures included in each plan, such as back-ups, redundancy and recovery, are specified in the service level agreement.
VIXY B.V. may temporarily take the platform (or parts of it) out of operation for maintenance with prior notice to the Client. Planned maintenance is kept as short as possible and scheduled, where feasible, at times when the platform is least intensively used.
Processing of Personal Data
If we process personal data on behalf of the Client, our data processing agreement applies. This agreement sets out the responsibilities and obligations in accordance with the GDPR. By entering into an agreement with us, the Client acknowledges having read and accepted these terms.
Download the data processing agreement
The data processing agreement, together with Chapter 4 of the NLdigital Voorwaarden 2025, forms the processor agreement within the meaning of article 28(3) GDPR. All video content and associated data are hosted within the European Union. VIXY B.V. is ISO 27001 certified. An up-to-date list of sub-processors is included in the data processing agreement.
Privacy Policy
For information about how VIXY B.V. processes personal data as controller, for example via this website, see our privacy policy.
Client Content and Acceptable Use
The Client retains all intellectual property rights to the video content and other materials it uploads to the platform. The Client grants VIXY B.V. a limited licence to host, process, transcode and deliver this content solely for the purpose of providing the agreed services.
The Client is responsible for the content it uploads and warrants that this content is lawful and does not infringe the rights of third parties. Reports of allegedly illegal or unlawful content can be submitted to info [at] vixyvideo.com and must contain a reasoned explanation, the exact URL of the content concerned, the name and email address of the notifier, and a statement that the notification is accurate and complete. VIXY B.V. handles such reports in accordance with the notice procedures of the NLdigital Voorwaarden 2025 and may make content inaccessible where required.
Term, Termination and Data Retrieval
Subscriptions are entered into for the term stated in the agreement: for example one, two or three years. Unless otherwise agreed, subscriptions are renewed tacitly for the term stated in the agreement, with a notice period of three months before the end of the current term.
After termination of the agreement, the Client can export its video content and metadata via the platform and the API during a retrieval period of at least 30 days, in accordance with the switching and data-retrieval provisions of the NLdigital Voorwaarden 2025 and the EU Data Act. VIXY B.V. will provide reasonable assistance with data retrieval; migration or conversion work beyond standard export functionality is available as a professional service. After the retrieval period, the Client’s content and data are permanently deleted in accordance with the data processing agreement, unless a statutory retention obligation applies.
VIXY Platform
The choice for VIXY should be based on the platform’s current functionality. VIXY is a SaaS platform that is continuously being developed and improved: additional wishes are always added to our wish list, but however much we would like to, we cannot fulfil them all. New features are implemented when they are useful to enough customers, technically feasible, and aligned with the direction of our video platform. VIXY B.V. does not commit to the availability of specific functionality by a specific date, unless expressly agreed in writing.
Specific requirements or custom functionalities may, in some cases, be developed outside the standard platform as part of a separate development project.
For more information, please contact sales@vixyvideo.com.
Changes to These Terms
VIXY B.V. may update the additional terms on this page. Material changes are announced to clients at least one month in advance. The version applicable to an agreement is the version in force on the date the agreement was concluded, unless a change is required by law or accepted by the Client.
Contact
VIXY B.V.
Naarderweg 16
1217 GL Hilversum
+31(0)20 26000 60
VAT: NL856082119B01
KVK: 65365577